At Trakitrak, we pride ourselves on delivering only the freshest, highest-quality vegetables and fruits to our customers. However, we understand that, despite our best efforts, there may be rare occasions when an item doesn’t meet your expectations. If this happens, we are fully committed to resolving the issue swiftly and ensuring that you are completely satisfied with our service.
What to Do If You Receive Bad Vegetables or Fruits?
If you receive vegetables or fruits like bananna, potato, tomato or others that are spoiled, damaged, or otherwise not up to your standards, we encourage you to take the following steps:
Check the Order Upon Delivery: We always recommend that customers check their produce upon delivery. This allows any issues to be addressed immediately with our delivery team.
Contact Customer Support Immediately: If the problem is discovered after delivery, please contact our customer support team as soon as possible. You can reach us through the app, email, or phone, and we’ll work quickly to resolve the issue.
Provide Details: To help us better understand the problem, kindly provide details about the item(s) that were unsatisfactory, including photos if possible. This helps us identify where improvements need to be made in our quality control process.
Review the Issue: We will carefully review your feedback and verify the condition of the items delivered.
Our Response and Resolution
Once we receive your complaint, our team will:
Review the Issue: We will carefully review your feedback and verify the condition of the items delivered. We take all complaints seriously and will investigate to understand the root cause of the problem.
Offer an Immediate Solution: We will offer one of the following resolutions based on your preference:
Replacement: We will promptly send a fresh replacement for the item.
Refund: If you prefer, we can refund the cost of the affected produce to your account.