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App Language: English
Our Service Areas in LebanonKnowing the areas we cover in Lebanon
How to Select Alternative Products in TrakiTrak
How to Check Real-Time Status of Items Found and Not Found by the Shopper
Tracking your order and delivery in TrakiTrak
Order ModificationsMaking Modifications During the Picking Stage
Food Quality and IssuesWrong order, Item is missing, Incomplete or incorrect order
Handling Items with Expiry Dates
How TrakiTrak's AI Bot Handles Difficult Conversations with GraceCustomer is frustrated, upset, or using inappropriate language
Handling Inappropriate Behavior from Drivers During Chatting
Reporting Inappropriate Behavior During Delivery
Responding to Questions About Discounts and Promotions
Responding to Questions About Payment Methods
Responding to Questions About Invoices
What is TrakiTrak ?
What stores and supermarkets can I find on TrakiTrak?
When will my order arrive and what are the delivery times?
Can I specify a delivery time for my order?
Will the shopper contact me?
What happens if any of the products are not available in the store?
What do I do if I need a product that is not available on TrakiTrak?
Can I receive my order at a different address than usual?
What happens if I can't receive my order? Can someone else receive it?
How much is TrakiTrak service charge, Small Order Fee, Delivery Charge and Exchange Rate?
How can I know the status of my order?
How does the delivery of alcoholic beverages and/or cigarettes work?
Responding to Issues with Driver Finding Location
Responding to Questions About Logging In
Responding to Questions About Resetting a Password
Responding to Questions About Order Cancellation
Responding to Questions About Notifications
Responding to Questions About Item Substitutions
Responding to Questions About Data Privacy
Responding to Questions About Technical Issues with the App
Responding to Issues with Delivery Timing
Responding to Missing Receipts
Responding to Issues with Order History
Responding to Concerns About Packaging
Responding to Problems with Item Availability
Responding to Price Discrepancies
Responding to Questions About Pricing and Fees
Responding to Missing Items in an Order
Responding to Inquiries About Joining the Driver Team
Responding to Inquiries About Collaboration
Responding to Inquiries About Pricing
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