At Trakitrak, we are dedicated to providing our customers with fresh, high-quality products every time. We understand that the expiration date of a product is crucial to ensure its safety and quality, which is why we take several measures to ensure that you always receive items well before their expiry date.
How We Handle Expiry Dates
Strict Monitoring of Expiry Dates:
Our team carefully monitors the expiration dates of all products we source. Any product approaching its expiry date is flagged and removed from our inventory to ensure that no expired or near-expired products are delivered to you.Quality Assurance at Every Step:
We work closely with our suppliers to ensure that the products we receive have a long shelf life. During picking, our team double-checks each product to verify its expiry date, ensuring that only the freshest products are selected for your order.Customer-Focused Delivery:
In the unlikely event that you receive a product close to or past its expiry date, we encourage you to report it immediately. Our customer support team is available to assist with a replacement or refund. Simply contact us through the app, and we’ll resolve the issue promptly.Transparency in Expiry Dates:
We believe in complete transparency. For certain products, such as perishable goods, you can view the expiration date on the packaging. We recommend that customers always check the expiration dates upon receiving their orders and notify us of any concerns right away.
What to Do If You Receive an Expired Product
If you find that a product has expired or is nearing its expiry date, please take the following steps:
Contact Customer Support:
You can reach out to us through the app or via email. Provide details of the expired product, including a photo if possible.Choose Your Resolution:
Based on your preference, we will either replace the product with a fresh one or issue a full refund for the item.Rest Assured:
We take all feedback seriously and work hard to ensure such issues are prevented in the future. Your satisfaction and trust are our top priorities.