At TrakiTrak, we are committed to ensuring that every delivery is conducted in a safe and respectful manner. If a driver behaves inappropriately, including making sexual comments or other unprofessional remarks during delivery, it is crucial that this behavior is reported immediately.
What to Do:
Ensure Your Safety: If you feel uncomfortable or unsafe during the interaction, prioritize your safety first. If necessary, remove yourself from the situation and seek help from those nearby.
Report the Incident: As soon as you are able, contact TrakiTrak customer support through the app or via email: [email protected] or phone number: +961/78953214 . Provide a detailed account of what happened during the delivery.
Attach Evidence: If possible, include any evidence such as screenshots of messages, photos, or voice recordings that document the inappropriate behavior.
Our Response: TrakiTrak takes such matters extremely seriously. We will investigate the incident thoroughly and take immediate action to ensure the safety and well-being of our customers. The driver involved will face disciplinary action, up to and including termination, depending on the severity of the incident.
Your safety is our top priority, and we are here to support you through any difficult situations. Please do not hesitate to reach out if you ever feel uncomfortable or disrespected during a delivery.