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Food Quality and Issues
Food Quality and Issues

Wrong order, Item is missing, Incomplete or incorrect order

Emilio avatar
Written by Emilio
Updated over a week ago
  1. “I received the wrong order.”

    • If you find that you’ve received the wrong order, please check the items immediately upon the driver’s arrival. You can confirm the issue with the driver by reviewing the invoice together. If there’s a mistake, the driver can assist in documenting the issue for a quick resolution.

  2. “An item is missing from my order.”

    • Should you discover that an item is missing from your order, kindly notify the driver right away. They will help verify the mistake and ensure that the issue is reported. We will work to correct the problem as soon as possible.

  3. “My order is incomplete or incorrect.”

    • If your order is incomplete or incorrect, the first step is to review the items with the driver when they arrive. This ensures any discrepancies are immediately noted. If there’s an issue with an item, such as an incorrect or expired product, we will promptly send you a replacement to make things right.

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