At Trakitrak, we’re committed to ensuring that all items you receive meet the highest standards of accuracy and quality. However, we understand that mistakes can happen. If you receive an item with an incorrect weight, here’s how to proceed to quickly resolve the issue.
Step 1: Check the Order Details
First, review your order details in our app or on your order confirmation email to confirm the expected weight of the item. This will help verify the discrepancy between what was ordered and what was received.
Step 2: Contact Customer Support
If you notice a weight discrepancy, reach out to our customer support team through our app or website. Our support team will guide you through the process of verifying and correcting the issue. Please have the following information on hand to help us serve you better:
Order number
Item name and expected weight
Weight received (if available)
Step 3: Options for Resolution
Our team will offer you options to resolve the situation, which may include:
Replacement: If possible, we can arrange for the correct-weight item to be delivered to you promptly.
Partial Refund or Adjustment: In cases where a replacement is not feasible, we may provide a partial refund or price adjustment based on the discrepancy.
Step 4: Feedback and Quality Assurance
We take these issues seriously and will use your feedback to improve our processes and prevent similar errors in the future. Your satisfaction is essential to us, and we are here to ensure that every order meets your expectations.
Our Commitment to Accuracy
Thank you for helping us uphold our commitment to quality. We’re dedicated to providing accurate, timely, and reliable service, and we appreciate your patience and understanding as we resolve any issues with your order.
If you have any additional questions or concerns, please don’t hesitate to reach out. Thank you for choosing Trakitrak we look forward to serving you better with each order.